Privacy Policy
At MLB Home Renovation Pty Ltd, we respect and protect the privacy of our clients, prospective clients, employees, contractors, and visitors to our website. MLB is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure the responsible handling of personal information.
This Privacy Policy explains how we collect, store, use, and protect your personal information. It applies to MLB’s website, marketing activities, services, client database, and communications.
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon publication on this website. For more information about privacy in Australia, visit the Office of the Australian Information Commissioner (OAIC) website.
Accuracy & Website Disclaimer
We make every effort to ensure that all information provided on this website is accurate and up to date. However, we do not warrant the accuracy, adequacy, or completeness of any information contained on the site.
MLB Home Renovation Pty Ltd accepts no responsibility for any loss, damage, or expense (direct or indirect) arising from your use of this website or reliance on its content. This disclaimer does not exclude liability where it cannot be lawfully excluded under Australian law.
All website content is subject to change without notice.
Collection of Personal Information
We may collect personal information in various ways, including when you:
- Make an enquiry via our website contact forms or by email/phone.
- Subscribe to our newsletters or marketing communications.
- Request a quotation, consultation, or service.
- Provide feedback, testimonials, or participate in surveys.
- Visit our website (cookies and analytics may collect general usage data such as IP addresses, browser type, and traffic data).
- We may collect personal information such as your name, phone number, email address, home address, and project details to provide you with tailored renovation services.
Existing Client Database
The contact details of clients who have engaged MLB Home Renovation will be securely stored in our client database.
We may use your information to:
- Respond to your enquiries.
- Provide you with requested services or quotations.
- Send you updates, promotions, or relevant information about our services.
- Improve our website and customer experience.
- Notify you about changes to our business or services.
- MLB Home Renovation will never sell, share, or rent your personal information to unaffiliated third parties unless required by law.
- If you no longer wish to receive marketing communications, you can opt out at any time (see below).
Employees, Contractors & Sub-Contractors
MLB also collects and retains information about its employees, contractors, and sub-contractors for the purpose of conducting business operations. We may also hold information provided by job applicants and potential contractors for recruitment and business engagement purposes.
Security of Information
We take reasonable steps to protect the confidentiality and security of your personal information using industry-standard safeguards such as firewalls and secure systems.
However, no data transmission over the internet can be fully guaranteed as secure. While we strive to protect your information, we cannot ensure or warrant the security of data transmitted to us. Information you send is at your own risk.
Disclosures & Transfers
MLB Home Renovation does not disclose personal information to third parties except in the following circumstances:
- Where you have given your explicit consent.
- Where required or authorised by law.
- Where disclosure is necessary to process payments, provide services, or deliver requested information.
- To trusted third-party service providers who assist us in business operations (e.g., IT support, printing, mailing, or analytics), provided they comply with privacy standards.
- Where disclosure is necessary to establish, exercise, or defend legal claims.
- In connection with the sale or transfer of all or part of our business.
- We will never share your information for unrelated marketing purposes without your permission.
Opt-Out & Updating Information
You may opt out of receiving newsletters or marketing communications at any time by contacting us at sales@mlbhomerenovation.com.au. You may also request access to, or correction of, your personal information held by MLB by contacting us in writing.
Dispute Resolution
If you believe MLB Home Renovation has breached this Privacy Policy or mishandled your personal information, please contact us directly.
Contact Details:
MLB Home Renovation Pty Ltd – 1/55 Scott Street, Dandenong, VIC 3175
We will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
Contact Us
For any privacy-related queries, please contact:
MLB Home Renovation Pty Ltd – 1/55 Scott Street, Dandenong, VIC 3175